Cancellation & Refund Policy
Last updated: December 31, 2024
Important
PrepBuddyAi offers digital services (AI-powered interview practice). Please read this policy carefully before making a purchase.
1. Subscription Model
PrepBuddyAi Pro subscriptions are sold as one-time payments for a fixed duration:
₹799
1 Month
₹7299
12 Months
Subscriptions do not auto-renew. You will need to manually purchase a new subscription after your current plan expires.
2. Cancellation Policy
Since our subscriptions are one-time payments (not recurring), there is no cancellation required. Your subscription will simply expire after the purchased duration.
Key Points:
- No auto-renewal means no surprise charges
- Your access continues until the expiration date
- No cancellation fees
- You can continue using the service until expiry
3. Refund Policy
We want you to be satisfied with our service. Refunds may be considered under the following conditions:
✓ Eligible for Refund
- Request made within 24 hours of purchase
- No interviews have been conducted
- Technical issues preventing service usage (verified by our team)
- Duplicate or accidental payments
✗ Not Eligible for Refund
- Request made after 24 hours of purchase
- If you have used the service (conducted interviews)
- Change of mind after using the platform
- Failure to achieve desired interview results
4. Refund Process
Submit Request
Email us at nakuldafale7@gmail.com with your payment details and reason for refund
Review (1-2 business days)
Our team will review your request and verify eligibility
Processing (5-7 business days)
If approved, refund will be processed to your original payment method
5. Free Plan Users
The Free plan provides 1 interview and 1 report download at no cost. Since no payment is involved, refunds are not applicable for Free plan usage.
6. Contact Us
For refund requests or questions about this policy:
Email: nakuldafale7@gmail.com
Response time: Within 24 hours